FREQUENTLY ASKED QUESTIONS
Questions answered.
Possibilities explained.
Learn how RunWithIT services and ConneX platforms work, how we approach AI responsibly, and how to request support or a tailored solution.
01What does RunWithIT do?
We design and build full-stack digital solutions, intelligent systems and secure cloud infrastructure for businesses.
02Can you build a custom solution for my business?
Yes. Alongside our own products, we build custom solutions around your business requirements. Contact us to discuss the scope, delivery and ownership arrangements.
03What is ConneX AI?
ConneX AI brings AI creation and productivity tools together in one workspace. Contact us to learn more about available features and access.
04What is ConneX Library?
ConneX Library brings together creative assets for marketing, education and business communication. Contact us to discuss available content, access and usage requirements.
05How do I discuss a project?
Use our contact form to tell us what you need, what you are trying to achieve and any relevant project requirements.
06How do I access and use RunWithIT’s ConneX platforms?
Create a RunWithIT member-space account and verify your email. Available products appear under ConneX Access after you log in. Access to individual products is granted separately and may require approval or a commercial arrangement.
07How does RunWithIT protect my personal information and uploaded content?
RunWithIT applies access controls, secure authentication and appropriate technical safeguards to protect account information and uploaded content. Users should avoid submitting passwords, secrets or highly sensitive personal information unless the service explicitly supports that use case. Read our Privacy Notice for more information.
08Does RunWithIT use my content to train AI models?
RunWithIT does not use customer content to train its own general-purpose AI models. Content may be securely processed by selected AI and infrastructure providers to deliver the requested service, subject to applicable agreements, provider controls and our Privacy Notice.
09Are AI-generated results always accurate and reliable?
No. AI-generated content can be inaccurate, incomplete, outdated or synthetic. Review and test important outputs before relying on them, publishing them or using them to make decisions.
10Why should I trust RunWithIT and its AI-enabled services?
RunWithIT combines experience across digital banking, payments, digital identity and innovation with a responsible approach to technology. Our platforms include transparency notices, access controls, human-review processes and governance measures designed to support safer and more accountable use.
11How does RunWithIT price its services and solutions?
Pricing is tailored to your requirements, scope and the services or platforms involved. Once we understand what you need, we aim to provide a quote within three business days. Relevant pricing guides and proposals may also be made available securely in your RunWithIT member space. Where a solution depends on external vendors or service providers, any applicable third-party costs will be identified and included in the quotation. Contact our team to start the conversation.
